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We’ve made the claims process simple, fast, and stress-free — so you can get back to what matters
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Simplifying the claim experience.
Start your claim today. We’re ready to help you!
24/7 Availability
Always here when you need us – no matter the time or day.
Quick & easy
Simple processes that get you answers and action, fast.
Trust & protection
Your peace of mind is our priority – we’re here to keep you covered.
Frequently asked questions.
Things we get asked about making a claim—clear, simple answers to common questions.
How do I lodge a claim with Grid Insurance?
Lodging a claim is easy. Simply get in touch with us online or over the phone, and we’ll guide you through the process step-by-step. We’ll need a few basic details about the incident and supporting documents, and we’ll handle the rest.
What documents do I need to provide for a claim?
This depends on the type of insurance, but typically you’ll need proof of loss or damage, invoices or receipts, and any relevant photos. Don’t worry—we’ll let you know exactly what’s required for your specific claim.
How long does it take to process a claim?
Most basic claims are assessed within a few business days, depending on the complexity. Long tailed claims can take time. Our goal is to keep you updated throughout and resolve claims as quickly and fairly as possible.
Will my premium increase after making a claim?
Not always. Each case is different, and we’ll explain any impact on your premium before your policy renewal. Our focus is on supporting you when you need it most—not penalising you.
Start your claim today, we’re ready to help you!
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